Shipping Policy

Welcome to Klypstyx! We are delighted to have you as a valued customer and are committed to providing you with an exceptional shopping experience. This Shipping Policy outlines the terms and conditions related to the shipment of your orders. Please take a moment to familiarize yourself with the details below. If you have any questions or need further assistance, feel free to contact us at [email protected].

1. Processing Time

At Klypstyx, we understand the excitement of receiving your new home kitchen products promptly. To ensure each order is handled with the utmost care and precision, our processing time is typically 2 to 4 business days. Our processing hours are Monday to Friday, from 9:00 AM to 5:00 PM (excluding holidays). During peak seasons or promotional periods, processing times may extend slightly, but we strive to minimize any delays.

2. Shipping Methods and Timeframes

We offer reliable and efficient shipping services to ensure your products arrive safely and on time. Our shipping partners include FedEx, UPS, and USPS, allowing us to provide flexible options tailored to your needs.

  • Standard Shipping: 7 to 15 business days
  • Expedited Shipping: Available upon request (additional fees may apply)

All shipments are conducted from our warehouse located at 345 Big Creek Rd, Nashville, TN, 37209, US. Please note that shipping times are estimated and may vary based on your location and unforeseen circumstances.

3. Shipping Costs

We believe in transparent pricing with no hidden fees. Our shipping costs are structured as follows:

  • Free Shipping: Orders totaling $199 or more qualify for complimentary shipping.
  • Standard Shipping Fee: Orders under $199 incur a flat shipping fee of $7.99.

These rates apply to all domestic shipments within the United States. We do not currently offer international shipping services.

4. Tracking Your Order

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number. You can monitor the status and location of your package through our shipping partners’ websites:

Tracking information is updated regularly, allowing you to stay informed about your shipment’s progress from our warehouse to your doorstep.

5. Shipping Restrictions

Currently, Klypstyx only ships within the United States. We do not accommodate international orders or shipments to P.O. boxes. Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues.

6. Taxes

All orders are subject to a 5% sales tax, calculated based on the shipping address provided at checkout. This tax is applied to the total order amount, excluding shipping fees. Taxes are collected in accordance with federal and state regulations.

7. Delivery Issues

While we strive to provide a seamless shipping experience, issues may occasionally arise. Below are our policies regarding common delivery problems:

a. Damaged Items

If your order arrives damaged, please contact us within 7 days of receipt. Provide detailed information, including photographs of the damaged items and the packaging. Our customer service team will work diligently to resolve the issue, which may include replacing the damaged product or issuing a refund.

b. Lost Items

In the rare event that your package is lost during transit, please reach out to us immediately. We will initiate an investigation with our shipping partners to locate your order. If the package cannot be recovered, we will arrange for a replacement shipment or process a refund, depending on your preference.

8. Returns and Exchanges

Customer satisfaction is paramount at Klypstyx. If you are not completely satisfied with your purchase, we offer a straightforward returns and exchanges process:

  • Return Period: You may return products within 30 days of delivery.
  • Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
  • Process: To initiate a return or exchange, please contact our customer service team at [email protected]. Provide your order number and reason for the return. We will guide you through the necessary steps.

Note: Customized or personalized items may not be eligible for return unless they arrive damaged or defective.

9. Handling Charges

Klypstyx aims to provide transparent pricing with no hidden handling charges. All fees associated with processing and shipping your order are included in the total displayed at checkout. In the event of any additional handling requirements, you will be notified in advance.

10. Contact Information

We are here to assist you with any questions or concerns regarding your order and our shipping policies. Please feel free to reach out to us through the following channels:

  • Email: [email protected]
  • Mailing Address:
    Klypstyx
    345 Big Creek Rd
    Nashville, TN, 37209
    United States

Our customer service team is available Monday to Friday, from 9:00 AM to 5:00 PM (excluding holidays), and is committed to providing prompt and helpful support.

11. Changes to the Shipping Policy

Klypstyx reserves the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page, and we encourage you to review the policy periodically to stay informed about our shipping practices.

12. Acknowledgment

By placing an order with Klypstyx, you acknowledge that you have read and agree to the terms outlined in this Shipping Policy. We appreciate your trust in us and are dedicated to ensuring your complete satisfaction with every purchase.

Klypstyx
Elevate Your Culinary Experience