Refund and Returns Policy

At Klypstyx, your satisfaction is our top priority. We stand behind the quality of our home kitchen products and are committed to providing an excellent shopping experience. If, for any reason, you are not satisfied with your purchase, we offer a straightforward and transparent refund and returns policy to ensure your peace of mind. Please read the following details carefully.

Eligibility for Refunds and Returns

  1. Return Timeframe:
    Products must be returned within 30 days of the delivery date. Returns initiated after this period will not be eligible for a refund or exchange.

  2. Condition of Products:

    • Items must be returned in their original condition, unused, and unwashed.
    • All packaging, tags, and accessories must be intact and included.
    • Products showing signs of use, wear, or damage (not caused during shipping) will not be accepted for a return.

  3. Proof of Purchase:
    A valid proof of purchase, such as an order confirmation email, receipt, or invoice, is required for all returns and refund requests.

Refunds

  1. Processing Time:
    Refunds will be processed within 2-5 business days of receiving and inspecting the returned item.

  2. Refund Method:
    Refunds will be issued to the original payment method used during the purchase.

  3. Non-Refundable Items:

    • Gift cards or promotional items are non-refundable.
    • Any shipping fees (if applicable) are non-refundable unless the return is due to our error or a defective product.

How to Initiate a Return

To ensure a smooth return process, please follow these steps:

  1. Contact Us:
    Email us at [email protected] with your order number, reason for the return, and any relevant details.

  2. Receive Return Authorization:
    Our customer service team will provide a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the product.

  3. Prepare the Package:

    • Ensure the product is securely packed in its original packaging to prevent damage during transit.
    • Clearly mark the RMA number on the outside of the package.

  4. Ship the Package:

    • Use a trackable shipping service to return the product to:
      Klypstyx Returns Department
      345 Big Creek Rd, Nashville, TN, 37209, United States
    • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Exchanges

We offer exchanges for products of the same value or model if the received item is incorrect, defective, or damaged. Please follow the return process to initiate an exchange. Replacement products will be shipped once we receive and inspect the original item.

Damaged or Lost Items

  1. Damaged Products:

    • If your product arrives damaged, notify us within 48 hours of delivery.
    • Include your order number, a detailed description of the damage, and photographs of the item and packaging in your email to [email protected].
    • We will arrange a replacement or issue a refund after reviewing the damage.

  2. Lost Items:

    • If your order is marked as delivered but you have not received it, please:
      • Verify your shipping address.
      • Check with neighbors or household members.
      • Look for any delivery notices from the carrier.
    • If the package remains missing, contact us immediately at [email protected]. We will initiate an investigation with the shipping carrier and keep you informed throughout the process.

Incorrect or Defective Items

If you receive an incorrect or defective item, notify us within 7 days of delivery. We will provide a prepaid return label for you to ship the item back, and the correct or replacement product will be sent promptly.

Order Cancellations and Modifications

  1. Cancellations:
    Orders can be canceled before they are processed or shipped. If you need to cancel your order, contact us at [email protected] as soon as possible.

  2. Modifications:
    Changes to your order, such as product variations or address corrections, can be made before processing. Modifications are not possible after the order has shipped.

Final Sale and Non-Returnable Items

Certain items may be marked as “Final Sale” and are not eligible for return or refund. Examples include clearance items or custom-made products. These conditions will be clearly mentioned on the product page.

Shipping Errors and Costs

  • Returns or exchanges due to an error on our part (e.g., wrong item shipped) will qualify for free return shipping.
  • For other returns, customers are responsible for shipping costs unless the return is due to a defective or damaged product.

Contact Us

If you have questions or need assistance with your refund or return, please reach out to us:

Email: [email protected]
Address: 345 Big Creek Rd, Nashville, TN, 37209, United States

Our Commitment

At Klypstyx, we are committed to ensuring your shopping experience is as smooth and enjoyable as possible. Your trust in our products is valued, and we strive to resolve any concerns promptly and fairly.

Thank you for choosing Klypstyx for your home kitchen needs. Your satisfaction drives everything we do!